Help & FAQs

While not technically a required document for Customs, a packing list is helpful to include in your shipment as it makes the import/export process easier for both shippers and Customs.

• Packing List: The exporter must issue this document and in it must include the following information: Exporter Data, Importer Data, Reference or product code, quantity, weight and description of the product, HS Code if available, W/M CBF/CBM.

A SLI (Shipper's Letter of Instruction) is a document that exporters issue and deliver to their cargo agents with the rest of the documentation providing instructions for managing their shipments.

• Bill of Lading (B/L) or Air Waybill.
• Invoice.
• Packing List.
• Import License (if applicable)
• Certificates of Origin (if applicable)
• Other relevant documents such as catalogue, product ingredients, etc.

When it comes to international freight, there are three you need to be aware of before signing a contract to ship goods internationally:

• Hazardous Materials: Double-check that any potentially hazardous materials are able to be moved by air or ocean cargo to your destination.
• Copyright and trademark infringement. Some countries take these violations more seriously than others. If you’re importing goods into a country with stiff rules and penalties, you could find yourself in a tough situation. Do your research beforehand to make sure any items you import don’t potentially violate any of the trademark and copyright holder’s rights.
• Customs Regulations and Fees. Know the associated import/export restrictions as well as any associated fees.

Other than the fact that you may need to produce a fumigation certificate, international freight doesn’t have specific packing requirements per se. However, to ensure your cargo arrives damage-free, make sure you’re following best practices for packaging.

Many air freight and ocean freight carriers offer a minimal type of coverage, called carrier liability. Generally, this coverage is offered per pound or per item. However, you should know that it’s often not enough to cover the replacement value of your item.